March 30th, 2026
🎧 Redesigned Agent Calls Experience
A cleaner, more intuitive interface for reviewing calls, making it easier to navigate, analyze, and take action.
⚡ Improved Call Prioritization
Focus on what matters most with improved prioritization:
“Calls Needing Attention” now uses refined conditions to better surface important calls
Best/Worst call review improved with automatic loading of new calls as you go
📊 Team vs. Team Comparison
Compare performance across teams to identify gaps and share best practices.
🔍 Keyword Search in Call Transcripts
Quickly find the exact moments that matter.
Search across call transcripts to speed up review and uncover key insights faster.
March 17th, 2026
🚨 Extreme Negative Calls
Identify critical calls that require immediate coaching attention, helping teams focus on the most impactful performance gaps.
🎯 Training Recommendations
Team Leaders now receive structured training recommendations to guide agent development and improve performance outcomes.
📊 Agent Performance Insights
Improved visibility into agent performance with clearer, more actionable insights.
Track skill progress over time, compare performance against team averages, and better understand trends to support coaching decisions.
📊 Agent Rankings Report
Compare agent performance across teams with a clear ranking view to support better performance tracking and coaching prioritization.
📈 Weekly Targets
More flexible target management with support for both organization-level and team-level configuration. Targets can now automatically increase over time to support continuous performance improvement.
✅ Coaching Workflow Improvements
Track coaching activity with the ability to mark calls as “Listened” and filter reviewed calls, improving visibility into review coverage.
👥 Team Management Update
Improved team management with the ability to update Team Leaders across entire teams in a single action.
March 3rd, 2026
👥 Team Management
A new management experience designed for Team Leaders and Admins.
Set weekly appointment targets, create sub-teams, and send single or bulk invites with clearer oversight and control.
🧭 Command Center
A dedicated Command Center for Team Leaders and Admins.
Explore detailed performance metrics and insights to support deeper analysis and more confident performance decisions.
🔔 Discord Webhook Update
Improved branding and clearer identification for Discord webhook notifications, helping teams stay organized.
February 17th, 2026
📊 Weekly Call Cards on Manager Homepage
Call cards on the manager homepage now show key metrics for selected calls from the previous week, making it easier to spot issues and take action quickly.
📬 Weekly Call Review Emails
Managers now receive automated weekly call review emails to stay on top of performance and coaching opportunities.
🚀 Smoother Sign-Up Experience
Improved onboarding flow makes it faster and easier for new users to get started.
⚡ Performance & Reliability Improvements
Behind-the-scenes updates improve overall system stability and performance.
🔮 What’s Next
More manager-focused insights and coaching tools are coming soon.
February 3rd, 2026
🚀 Meet AnalyzeMyCalls 2.0
AMC v2.0 brings a major evolution of the platform with a fully redesigned UI and analytics-driven workflows that make insights faster to find and easier to act on.
🏠 A Smarter, Streamlined Experience
Reworked home, onboarding, and organization pages with a new teams hierarchy, a new Admin Controls Panel, Agent Performance Heatmap, and improved AI Call Assistant session management - all designed to help teams move from insight to action with less friction.
⚡ More Stable. More Scalable.
Behind-the-scenes performance and reliability improvements support AMC’s next-generation capabilities.
🔮 What’s Next
This is just the beginning. Thanks for being part of the journey - stay tuned for what’s coming next.
January 19th, 2026
📊 Clearer Weekly Activity Report
The Agents Reviewed column now more accurately reflects which agents’ calls were actually reviewed.
📅 Smarter Agent Calls Date Filter
The Agent Calls page now automatically shows the most recent available call data - no more empty results by default.
⚡ Stability & Performance Improvements
Behind-the-scenes monitoring and backend improvements for a smoother, more reliable experience and faster issue detection.
December 31st, 2025
🔔 New Notification Preferences
You can now control which email and in-app notifications you receive directly from Settings, giving you more flexibility and less noise.
👥 Improved User & Team Management
Added a Team Assignment filter on the Users page to easily distinguish assigned vs. unassigned users.
📧 Admin Email Notifications
Admins can now subscribe to agent approval email notifications, ensuring faster response times.
⚡ Faster Leads Overview
The Leads Overview page now loads significantly faster, improving day-to-day performance.
🎄 Happy Holidays & Happy New Year!
Thank you for being part of our journey this year.
Buckle up for awesome things coming next year!
December 15th, 2025
This release brings several improvements to make your daily workflow smoother, faster, and more intuitive.
🤖 Sales AI Chat Assistant
You can now use the AI Chat Assistant directly inside the app to quickly:
Get summaries and insights about your calls
Ask questions about your leads
Retrieve important information without searching through multiple pages
It’s designed to help you move faster and get answers instantly, right from where you’re working.
🔐 Easier Signup With Show/Hide Password
Improved signup experience with a simple show/hide password option.
📁 Lead Entity Added
We have introduced a new Lead entity in AMC to support clearer lead management and more accurate data structure across the platform.
📤 Smarter User Selection & Exports
You can now choose between:
Selecting all users on the page
Selecting all users in the result set
This makes exporting data more accurate and more flexible.
📊 Scoreboard Redesign
A refreshed Scoreboard layout gives you a cleaner, easier-to-read view of rankings and performance.
📈 Weekly Activity Report Improvements
Your weekly activity reports now offer clearer structure and better insight into team activity.
⚡ Performance Upgrades
The Call Results Table has been redesigned for significantly faster loading and a much smoother browsing experience.
👤 Faster Access to Signup
A new “Create Account” button has been added directly to the login page for easier onboarding.
🐞 Fixes
Improved loading speed on the Users page.
Fixed AI processing issues for large call transcripts.
Cleaned up the agent view by removing unnecessary columns.
December 2nd, 2025
What’s New
Improved User Overview page
Cleaner layout and clearer visibility into user activity.Admin notifications
Admins now automatically get alerts for pending user approvals.Leader Weekly Activity Report
A new weekly email report that gives leaders a quick snapshot of team activity, including total calls, calls reviewed per leader, and last active times.Discord Team recognition
Team achievements can now be automatically shared to your Discord channel via webhook.
Fixes
Fixed issue preventing team leader removal.
Fixed double scrollbars on Onboarding Hub and Billing pages.
November 25th, 2025
Three New AI Agents
New AI Agents are now available and they will help automate more of your daily workflows.AI Call Analysis
AI Rebuttal Analysis
AI Script Analysis
To use the new AI Agents, just open any call and you will see the new AI insights available.
Faster Agent Calls
Significantly improved performance when viewing large sets of agent calls, making reviews quicker and smoother.Improved Transcription
Upgraded transcription for faster and more accurate audio processing.
Fixes & improvements:
We have made several updates to improve your daily experience:
CSV export now correctly reflects your selected filters.
Newly created groups now reliably appear in the Groups filter.
Improved data consistency for more accurate reporting.
Audio player in the Onboarding Hub now stays properly aligned with short examples.
Plus, additional performance and stability improvements behind the scenes.