June 19th, 2026

πŸš€ What’s New in v2.10.0

πŸ”Œ CallGrid Webhook Integration
Teams using CallGrid can now automatically send call recordings into AMC for AI analysis. This new integration makes call ingestion faster, more reliable, and easier to configure directly from the Integrations page.

πŸ”” Expanded Notifications
We’ve added more notification types to help teams stay on top of important coaching and performance moments, including task assignments, top performers, best and worst calls, compliance alerts, and agents who may need attention.

πŸŽ“ Training History on User Profiles
Managers and agents can now view completed training sessions directly from the user profile. The new Training tab includes session history, scores, grades, duration, difficulty, earned badges, and detailed session reports.

βœ… Team Improvement Tasks Updates
Team coaching workflows are now easier to review and manage with redesigned task cards, clearer summary stats, improved progress indicators, and better team drill-down behavior for managers.

πŸ“… New Get a Demo Flow
The login page now directs new visitors to a dedicated Get a Demo experience. Visitors can submit a demo request and schedule a meeting through an embedded Calendly flow, helping prevent incomplete or orphaned account creation.

πŸ› οΈ Fixes & Improvements
General stability, performance, and UI improvements across integrations, notifications, training reports, and team coaching workflows.