💰 Revenue Optimization

AMC now includes a dedicated Revenue Optimization area for managers and admins. This new section helps teams identify AI-detected referral opportunities and underpriced policy detections across their calls.

Managers can review summary metrics, agent-level charts, referral insights, underpriced policy trends, searchable call lists, expandable details, and direct transcript access — all from one focused workspace.

🤖 Smarter AI Assistant Experience

The AI Assistant has been improved with a more focused and interactive experience. Conversations can now be scoped to a selected team, making answers more relevant to the manager’s accessible call data.

The assistant also now supports clearer thinking states, follow-up suggestions, improved session handling, and more reliable conversation history.

✉️ Branded Notification Emails with AI Highlights

Notification emails now use updated AMC-branded templates with clearer formatting, dashboard links, notification preference links, and unsubscribe options.

Emails can now include concise AI-generated highlights, making notifications easier to scan and more actionable across tasks, performance updates, compliance items, call reviews, and agent attention alerts.

📞 Call Outcome Visibility & Advanced Filtering

Agent call results now include a new call outcome column showing whether a call progressed or did not progress.

Leadership users can also use a new advanced progression filter to view Progressed, Not Progressed, or All calls. Filter selections are preserved in the URL, making navigation and refresh behavior more consistent.

🎧 Clickable Reference Calls in Improvement Tasks

Improvement task references are now more reliable and more useful. AMC now references real call IDs instead of hypothetical or invented examples.

Reference call quotes can also be clicked to open the related transcript when available, making it easier for managers and agents to review the exact call context behind a coaching recommendation.

✍️ Shorter, Clearer Improvement Tasks

Generated improvement tasks are now shorter, more consistent, and easier to act on.

Task titles, narratives, coaching details, action items, and practice drills have been refined to reduce verbosity while keeping the coaching value clear.

⚙️ Shareable Settings State

Settings and filters can now persist in the URL, helping users keep their selected view when refreshing, navigating, or sharing links.

This improves continuity across pages and makes repeated workflows more predictable.

📤 Manual Upload Improvements

Manual audio upload has been improved for transcription workflows. Upload tracking is more reliable, completed files are displayed more clearly, and transcription queue handling has been strengthened.

These updates make manual call upload and processing more stable end-to-end.

🛡️ Security & Platform Hardening

This release includes a broad set of security and platform hardening improvements across authentication, authorization, session handling, role validation, upload validation, tenant isolation, and access control.

🔧 Fixes & Improvements

General fixes and refinements across notifications, Clarity processing, homepage performance, Command Center behavior, section naming, AI session handling, manual uploads, and platform reliability.