🎧 Redesigned Agent Calls Experience

A cleaner, more intuitive interface for reviewing calls, making it easier to navigate, analyze, and take action.

⚡ Improved Call Prioritization

Focus on what matters most with improved prioritization:

• “Calls Needing Attention” now uses refined conditions to better surface important calls

• Best/Worst call review improved with automatic loading of new calls as you go

📊 Team vs. Team Comparison

Compare performance across teams to identify gaps and share best practices.

🔍 Keyword Search in Call Transcripts

Quickly find the exact moments that matter.
Search across call transcripts to speed up review and uncover key insights faster.